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FAQ

Products

You can find further product information at the foot tabs of each product page such as downloads, videos and other useful information.

In the event that we do not have stock of a product, Customer Service will notify you by email and provide you with an ETA of the order delivery.

Online Orders

Please contact Customer Service by phone 1300 00 3636 or email and provide the purchase order number of your order found on your order confirmation email.

Cancellation must be done before 3pm on the same day of placing the order. If the order is cancelled after 3pm a restocking fee may apply. Please contact Customer Service by phone 1300 00 3636 or email  and provide the purchase order number of your order found on your order confirmation email.

As soon as you place the order, the page will display a confirmation message. You will also receive an order confirmation email with your order and tracking.

You can reorder a previous order by clicking on the ‘My Account’ icon and ‘Orders‘. Click on the ‘Reorder’ button. You can also make changes to this order prior to checkout.

Account

Visit the My Account page or click on the ‘My Account’ Icon. Here you can update your Account details, shipping address, and view your order history. 

Payment & Billing

Payment can be made by Visa, Mastercard or AfterPay at checkout.

Notify me when item is back in stock.