Endotherapeutics are committed to ensuring you receive your products in the best condition and as quickly and securely as possible. We have partnered with a number of trusted delivery services in order to achieve this.
DELIVERY
Orders received on a business day before 2:30pm will be shipped same-day. Orders placed after 2:30pm or outside normal business hours will be shipped the next working day.
*Delivery of orders to remote areas or during high order volume periods (such as Christmas) may take longer than expected.
STANDARD SHIPPING
Standard shipping has a flat rate of $8.95 AUD (ex GST), with free shipping for orders over the value of $100.00. Purchases will be delivered on business days (Monday through Friday, excluding public holidays). Products will be sent by DHL, TNT, TOLL and StarTrack securely and safely packaged. We kindly ask that you anticipate 1-9 business days for standard shipping depending on metro/regional postcode.
All standard shipping orders can only be sent to a street address in Australia.
We cannot provide courier deliveries for PO box Addresses unless priority shipping is selected.
Refer to the table below to check the transit time (days) from the provided address.
| TRANSIT TIME (DAYS) | |||||||
| NSW | VIC | QLD | SA | WA | TAS | NT | |
| Metro | 1 | 1 | 1 | 2 | 3-6 | 4-7 | 4-9 |
| Regional | 1-3 | 1-4 | 1-4 | 1-4 | 4-9 | 4-7 | 4-9 |
STOCK
Our stock is drawn through multiple channels and on occasion we may not be able to facilitate orders of products marked as in-stock. In this instance, Customer Service will contact you with an estimated delivery time and the option to continue, cancel or change your order at no cost.
PRODUCT AND SERVICE COMPLAINTS
Customer Service care hours
We are here to help, before and after your purchase. Our customer care hours are –
Monday to Friday from 8:30am – 5:30pm
Saturday – Sunday we are closed.
Contact details
Tel: 1300 00 ENDO (3636)
International: +61 2 9869 2868
Fax: +61 (2) 9869 7723
Email: info@endotx.com.au